Leaders of West Virginia today announced the launch of their online 211 Counts tool. The new tool allows you to access the rich data that West Virginia 211 collects from callers to learn what the most pressing needs are in our state.

2-1-1 Counts is the first tool to provide real-time, searchable and visual presentations of data from West Virginia 211’s network. Using 2-1-1 Counts, you’ll find a data dashboard of community-specific needs and gaps in services that can be displayed at the state and county level as well as by congressional, legislative and school district level. You can even view data by zip code and by time period.

“West Virginia 211 is proud to offer 211 Counts as a convenient, publicly available service for access to current information regarding the most urgent needs of West Virginians, commented April Knight, Statewide Director.

A menu at the far left of the page allows users to share data through social media and email or through downloadable PDF reports. This makes it easier to create custom needs reports to share with different audiences.

The data dashboard is divided into four sections:

Top left section organizes requests into 13 categories and by clicking the people icon, following the category name, produces a demographic report by gender, age, and Veterans status.

Top right section lists a sub-category of services which shows percentage of requests as well as percentage of requests that were unmet.

Bottom left section includes a heat map of requests by zip code along with Census data on population, poverty, unemployment, rental housing and education.

Bottom right section displays the top 10 highest rates of requests by zip code as well as a trend line of requests over the past 12 months.

To learn more, go here! Here you will find a link to the 211 Counts dashboard as well as a link to a user’s guide and instructional videos on how to use the dashboard.